Short answer
You add a POA at a Chase branch, in person. A Chase banker reviews the POA to confirm your authority as the agent, then adds you to your parent's existing account. The named agent must be there. Chase does not publish a turnaround time and says you may need more than one visit.
Chase also offers its own POA form for Chase accounts, but you have to visit a branch in person to use it.
Step by step
- Check the POA first with our California POA checklist. Chase says a healthcare POA can't be used for a bank account.
- Schedule a meeting with a banker at a Chase branch. (JPMorgan Private Client customers go through their Relationship Manager or Senior Private Client Banker.)
- Bring the POA document itself. If it applies, also bring a letter of incapacity or physician statement.
- Bring your primary ID (driver's license, state ID or U.S. passport) and a secondary ID (debit or credit card, bank statement, recent pay stub or utility bill). In some cases Chase also needs your parent's IDs.
- If you need to open a new account or change beneficiaries, make sure the POA specifically allows it. Chase requires that.
- Write down the banker's name and the date. If you're refused, ask for the reason in writing and see Probate Code § 4406.
Quick questions
Does the agent have to go to a Chase branch?
Yes. Chase says to schedule a meeting with a banker at a branch, and the named agent must be present to be added.
Does a POA still work at Chase after my parent dies?
No. Chase says the agent's authority ends when the principal dies. A durable POA stays in effect if your parent becomes unable to make decisions.